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To avoid unpleasant surprises...

Check my destination offers the service of verification of the location of your next vacation or that  you will offer your customers.

Whether it is for business or individual use, no need to physically move, we check  the adequacy of the accommodation and other tourism activities according to your expectations and quality requirements. Check my destination undertakes are based on criteria established to give an objective report, which will facilitate your choices.

The main lines of verification of accommodation (Hotels, apartments, villas, guest houses etc.)
  • The location relative to the point of interest, access, environment, infrastructure, the garden, the setting value outside of the building, security, tranquility, order, cleanliness,  parking facility.
  • The interior: size, distribution and definition in relation to capacity, reception, circulation areas, common areas, the bedroom, the bathroom, the toilet facilities, free surface, furniture , soundproofing, decoration, equipment, floors, walls, ceilings, windows, doors, curtains, furniture, heating and / or air conditioning, bedding, towels status, comfort and cleanliness.
  • ancillary services: meeting room, conference room, play areas, swimming pool, spa, wifi, bar, restaurant, childcare, fitness ...
  • The welcome and service assistance.
  • Compliance with laws and regulations of the country for the services.
  • Highlighted the history and local culture, including food and drink, crafts, performing arts and agricultural products.
Provider, it is difficult for you to objectively assess the actual service level delivered and the customer's perception of your services.

How to maintain the desired level of performance and improve customer satisfaction?

Check my destination offers service of  mystery shopper to know the customer experienced by a professional mastering  quality criteria

Beyond the simple monitoring device, the mystery shopper today is analytical, motivational and a tool for strategic customer relationship development ..

Wherever you are providing a service to your customers, be it a shop, a restaurant, a gas station, a supermarket, a beauty center, a park Recreation ... Check my destination intervenes to measure quality and identify ways to improve your benefits.

Our fields of investigation

  • Guest care, courtesy, friendliness
  • Availability of staff
  • Willingness of staff to meet customer demands
  • Technical knowledge of staff
  • Business performance and complementary sales
  • Compliance with standards of decoration, furnishings and equipment
  • Atmosphere and animation in stores
  • Accessibility of your stores and opening hours
  • Cleanliness, order and hygiene
  • Quality after-sales service
  • Treatment of dissatisfaction and complaints.

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